Spins Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how the spins platform collects, uses, stores, and protects the personal information of Malaysian users. We are committed to handling your data transparently and responsibly, in line with best practices in data protection.
This policy was last updated in January 2026. Continued use of the spins platform constitutes acceptance of this policy.
Information We Collect
Spins collects the personal information necessary to provide platform services safely and efficiently. The types of information collected are as follows:
Full name, username, password (stored in encrypted form), active Malaysian phone number, email address (if provided), and identity verification details (MyKad) collected during the KYC process for age and identity verification purposes.
Device type, operating system, browser version, IP address, language settings, and screen resolution. This information is collected automatically to ensure the platform functions correctly on your device and for security purposes such as detecting suspicious login activity.
Transaction information in MYR, including deposit and withdrawal records, payment methods used (FPX or Touch 'n Go), and transaction reference numbers. We do not store full bank account numbers or card details in our systems.
Session cookies are used to keep you logged in while using the platform. Analytics cookies help us understand how users interact with the platform for improvement purposes. You can manage your cookie settings through your browser.
Game and betting records, pages visited, session duration, betting preferences, and activity history within the platform. This data is used to improve the user experience, detect suspicious activity, and meet compliance requirements.
Purpose of Data Use
Spins uses collected information solely for legitimate purposes necessary to operate the platform. Your information will not be sold to third parties or used for third-party advertising.
Your personal information is used for the following purposes:
- Account management: Creating and maintaining your account, verifying your identity, and securely processing logins.
- Payment processing: Processing deposits and withdrawals in MYR through approved channels.
- Platform security: Detecting and preventing fraud, unauthorised access, and other unlawful activity.
- Customer support: Handling your enquiries, complaints, and technical support requests.
- Legal compliance: Meeting compliance requirements and reporting obligations as required by law.
- Platform improvements: Analysing usage patterns to improve the functionality and user experience of the spins platform.
- Selling your personal data to third parties
- Using your data for third-party advertising
- Sharing KYC information without a legal requirement
- Storing full bank card or account information
- Contacting you for marketing purposes without your consent
Data Storage, Security & Sharing
Data Storage
Your data is stored on servers protected with full encryption. All communication between your browser and the spins platform is secured by SSL (Secure Socket Layer) to ensure your information cannot be intercepted by unauthorised parties.
Account information and transaction records are retained for as long as required by law or for the duration your account remains active, whichever is longer. Once an account is closed and the minimum retention period has lapsed, data that is no longer needed will be deleted or anonymised.
Third-Party Sharing
Spins does not share users' personal information with third parties except in the following limited and necessary circumstances:
- Payment processors: Minimum transaction details are shared with FPX and Touch 'n Go processors solely to facilitate payment processing.
- Legal requirements: Where required by a court order, regulatory authority, or applicable Malaysian law.
- Fraud protection: Minimum necessary information may be shared with security partners to detect and prevent fraud.
User Rights Regarding Personal Data
As a spins platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact us via the support email listed below.
You have the right to request a copy of the personal information we hold about you. We will provide this within a reasonable timeframe once your request has been verified through a brief identity verification process.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some information, such as a full name that has undergone KYC, may require a re-verification process.
You may request the deletion of your personal data by closing your account and contacting support. However, certain data may need to be retained for a specified period to fulfil legal or compliance obligations before it is permanently deleted.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
Spins reserves the right to update or amend this Privacy Policy at any time. Users will be notified of significant changes via an in-platform notice or their registered email. The latest version of this policy is always available on this page and takes effect on the stated update date.
Continued use of the platform following any amendments constitutes acceptance of the latest version of this policy. We encourage users to review this page periodically.
Privacy-Related Enquiries
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please reach out to the spins support team. We aim to respond to all privacy-related enquiries within 5 business days.
For frequently asked questions about your account, security, and the platform, visit the FAQ us. For issues related to terms of use, refer to the Terms & Conditions.
For enquiries related to your personal data and privacy rights.
Response time: 1–5 business days